Privacy Policy.

Overview

Clean Residential Services Knoxville (“Clean Residential,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard the personal information you provide when you visit our website, request a quote, schedule a cleaning, or otherwise interact with our business.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website and services.

Information We Collect

We collect information that you provide to us directly, as well as certain information that’s collected automatically when you visit our website.

Information you provide

• Your name, home address, phone number, and email address when you request a quote, schedule a service, or contact us
• Details about your home (size, layout, frequency of service, special instructions) needed to provide an accurate quote and clean
• Payment information, processed securely by our third-party payment provider; we do not store full credit card numbers
• Communications you send us — emails, text messages, voicemails, and survey responses

Information collected automatically

• Your IP address, browser type, device type, and operating system
• Pages you visit on our website, time spent, and how you arrived (referring website or search term)
• Cookies and similar technologies (see Section 5)

How We Use Information

We use the information we collect for the following purposes:

• Provide cleaning quotes, schedule services, and deliver the cleanings you’ve requested
• Communicate with you about your service, including confirmations, reminders, follow-ups, and our post-cleaning survey
• Process payments and maintain billing records
• Respond to questions, requests, and feedback
• Improve our website, our services, and our team’s training
• Comply with legal obligations and protect our business, our team, and our customers

How We Share Information

We do not sell, rent, or trade your personal information to third parties. We share information only when necessary to operate our business or comply with the law:

• Service providers who help us run our business (scheduling and quoting software, payment processors, email and SMS providers, website analytics). These providers are contractually required to protect your information and use it only for the services they provide to us.
• Legal compliance — when required by law, court order, or to protect the safety of our customers, our team, or the public.
• Business transfers — in the rare event of a sale, merger, or acquisition of our business, your information may be transferred as part of that transaction.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to remember your preferences, understand how visitors use our site, and improve your experience. These may include essential cookies (required for the site to function) and analytics cookies (used by tools like Google Analytics to measure traffic and engagement).

You can disable cookies through your browser settings, but doing so may affect how the website works for you.

Text Messaging (SMS)

When you provide your mobile phone number, we may send you text messages related to your service — appointment confirmations, reminders, schedule changes, and post-cleaning surveys. Message and data rates may apply. Message frequency varies.

Data Security

We take reasonable administrative, technical, and physical steps to protect the information you share with us, including secure storage, restricted internal access, and encrypted payment processing. While we work to keep your data safe, no method of transmission or storage over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights & Choices

You have the right to:

• Request a copy of the personal information we hold about you
• Request that we correct or update inaccurate information
• Request that we delete your personal information, subject to legal record-keeping requirements
• Opt out of marketing communications by replying STOP to texts, clicking unsubscribe in emails, or contacting our office directly
• Ask us questions about how we handle your information

To exercise any of these rights, contact us using the information in Section 12. We’ll respond to all requests within a reasonable timeframe.

Children’s Privacy

Our website and services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we’ll take steps to delete it.

Third-Party Links

Our website may contain links to third-party websites or services that we don’t operate, including our quote-request platform, payment processor, and review sites. We’re not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before sharing information with them.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. When we make changes, we’ll update the “Last updated” date at the top of this page. Material changes will be highlighted on our website or communicated to you directly. Your continued use of our services after changes are posted means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy, want to exercise any of your rights, or have a concern about how we’ve handled your information, please reach out: