If it’s not right, we make it right.
The full version of the promise behind every Clean Residential visit — what we cover, how to report a concern, and why we’re able to stand behind our work without fine print.
If something about your cleaning isn’t right, contact us within 24 hours and we’ll come back to make it right.
No paperwork. No back-and-forth. No defensive explanations about why something was “technically” finished. We’ll listen, look at what happened, and send a team back to your home to address it — on our time, at our cost. That’s the deal.
Clear about what the guarantee does and doesn’t cover.
So there are no surprises and no debates — here’s exactly what falls inside and outside the guarantee.
What’s included in the guarantee.
Anything within the agreed scope of work for your cleaning — the rooms, surfaces, tasks, and details documented in your home’s file.
- Missed checklist items in your agreed scope
- Surfaces or rooms not cleaned to standard
- Details documented in your home’s notes
- Issues reported within 24 hours of your service
What falls outside the guarantee.
Things that fall outside the scope of work we agreed to — or services we don’t offer. When in doubt, just call.
- Tasks not included in your agreed scope of work
- Pre-existing damage or wear in the home
- Services we don’t offer (carpet shampoo, biohazard)
- Reports made beyond 24 hours after service
What happens after you report a concern.
Four simple steps from your first message to a resolved visit. No paperwork, no chase, no awkward conversations.
You contact us.
Reply to your post-cleaning survey, call our Knoxville office, or send an email. Within 24 hours of your cleaning is ideal.
We listen and review.
The office team looks at the cleaning notes, the photos if needed, and your feedback. We don’t get defensive — we get to work.
We schedule a return.
We’ll work with you to schedule the return visit at a time that’s convenient — at no additional charge. Usually within 2 to 3 business days.
We make it right.
A trained team returns to address the specific items, with your home’s notes and your feedback in hand. We follow up after to make sure it’s resolved.
A few practical things worth knowing.
24-hour window.
We ask that concerns be reported within 24 hours so we can review and respond while the visit is still fresh in everyone’s mind.
Bonded & insured.
Clean Residential Services carries full bonding and insurance. Your home, your belongings, and our team are protected on every single visit.
Same business day reply.
Every concern submitted during business hours receives a reply from a real person at our Knoxville office the same business day — without exception.
A guarantee is only as good as the systems behind it.
We’re able to stand behind every clean without hesitation because of the work we put in long before anyone walks into your home.
Detailed scope of work.
Every cleaning follows a documented, room-by-room checklist. If a concern comes up, we can review exactly what was scoped and exactly what was delivered.
Teams trained in-house.
Our employees are trained by us, hold themselves to our standards, and answer to a single chain of command. We can act on issues quickly because we’re not coordinating with contractors.
Feedback after every visit.
Post-cleaning surveys catch most concerns before you even have to raise them — and when one comes through, our office acts on it the same day.
About the guarantee, specifically.
How long do I have to report a concern?+
Will you charge me extra to come back?+
What does the guarantee cover?+
What isn’t covered by the guarantee?+
How do I report a concern?+
What if I’m not home when I notice something?+
Do I have to provide proof or photos?+
Cleaning with a promise that holds up.
If you’ve been disappointed by cleaning companies before, our guarantee is the safety net — but the systems behind it are why you’ll rarely need it. See for yourself.